Frequently Asked Questions
Do you Ship Internationally?
Yes. We ship to New Zealand, The United States, Canada and The UK.
What Payment Methods Are Accepted?
Choose to pay via Credit Card or your Paypal account using the Paypal payment option OR
Choose Afterpay or Paypal Pay in 4 to Shop Now, Pay Later .
Is Buying Online Secure?
The Shy Skin checkout process is secured by HTTPS / Transport Security Layer (TLS) encryption to ensure industry standard online transaction security.
How many days will my parcel take?
Australia
Express: 1 - 3 business days
Standard: 3 - 8 business days
New Zealand
Express: 3 - 4 business days
Standard: 4 - 10 business days
Canada
Express: 5 - 8 business days
Standard: 8 - 12 business days
United States of America
Express: 5 - 8 business days
Standard: 8 - 12 business days
Rest of the World
10 - 15 business days
In addition, please allow 24-48 hours for your order to be dispatched. Pre-orders ship within 3 weeks.
Express: 1 - 3 business days
Standard: 3 - 8 business days
New Zealand
Express: 3 - 4 business days
Standard: 4 - 10 business days
Canada
Express: 5 - 8 business days
Standard: 8 - 12 business days
United States of America
Express: 5 - 8 business days
Standard: 8 - 12 business days
Rest of the World
10 - 15 business days
In addition, please allow 24-48 hours for your order to be dispatched. Pre-orders ship within 3 weeks.
What are your Shipping Methods?
Shy Skin make every effort to dispatch your order within 48 hours.
If you need to receive an order urgently, choose our express postage option.
In Australia your order will be sent via Australia Post or Courier's Please.
For International Orders we use Australia Post International Shipping.
A tracking number will be provided to you by email when your package is dispatched.
See the Shipping Page for more details.
What is the swimwear fabric quality like?
Shy Skin uses plain and printed ADVANCED RECYCLED VITA XTRA LIFE LYCRA® fabric in our swimwear. This high quality fabric made in Italy is sustainable, with extra strength and maximum durability. The presence of LYCRA® XTRA LIFE™ fabric means it is more chlorine resistant that your average swimwear fabric.
LYCRA® XTRA LIFE™ fiber is a trademark of The LYCRA Company.
What is the Sun Protection rating?
The plain coloured ADVANCED RECYCLED VITA XTRA LIFE LYCRA® fabric is rated UPF 50+ by the manufacturer.
The printed ADVANCED RECYCLED VITA XTRA LIFE LYCRA® fabric is sample tested for it's UPF rating. The rating will be noted in the product description. based on the fabric and design of the garment - e.g. a bikini top will not display a UPF rating due to its minimal skin coverage even if the fabric is rated UPF50+.
Please note: The UPF rating applies only to the area of skin covered. Protection may be reduced if the material is wet, stretched or from the effects of normal wear or exposure to chemicals. For best sun protection use hats, clothing that provides maximum skin coverage, sunglasses, sunscreen and shade.
How do I return an item?
We want you to be happy with your Shy Skin garment. Please use the Size Chart to select the best fit for you. If the size you have chosen does not fit as you expected you can Contact Us for a size exchange.
Please remember to leave tags attached to your garments and to try swimwear on with underwear and with hygiene stickers attached.
See our full Returns Policy on the Returns page.
How do I care for my swimwear?
* Cold hand wash or gentle machine wash with mild detergent.
* Do not soak.
* Do not bleach.
* Do not spin dry.
* Do not dry clean.
* Do not iron.
* Do not tumble dry.
* Line dry out of direct sunlight.
* Avoid any rough surfaces such as pool edges, dancefloors or rough ground in general.
* Do not pack or store when wet.
* Remove any excess water and dry without delay.
* Separate light colours from dark before washing.
* Avoid excess contact with suntan lotions and harsh chemicals sometimes found in saunas, spas & pools.
* Avoid excess contact with harsh chemicals such as deodorants, make-up or perfume.
* White and pastel colours, and light weight garments may appear transparent when wet.
* Although the best possible dyes are selected worldwide, the fastness of some shades must be treated with caution. Particular care should be taken with contrasting colours in the one garment.
* Do not soak.
* Do not bleach.
* Do not spin dry.
* Do not dry clean.
* Do not iron.
* Do not tumble dry.
* Line dry out of direct sunlight.
* Avoid any rough surfaces such as pool edges, dancefloors or rough ground in general.
* Do not pack or store when wet.
* Remove any excess water and dry without delay.
* Separate light colours from dark before washing.
* Avoid excess contact with suntan lotions and harsh chemicals sometimes found in saunas, spas & pools.
* Avoid excess contact with harsh chemicals such as deodorants, make-up or perfume.
* White and pastel colours, and light weight garments may appear transparent when wet.
* Although the best possible dyes are selected worldwide, the fastness of some shades must be treated with caution. Particular care should be taken with contrasting colours in the one garment.
